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How late in the day can I place my order?
You can order our products any time during the day and your product will be dispatched the same day.
When can I expect my order to arrive?
This depends on your delivery option. If you find that your delivery has not arrived and you have been waiting for longer than the stated delivery time then please contact us on firstname.lastname@example.org
Something from my order is missing, what do I do?
You should contact us on email@example.com with your problem. We will endeavor to get back to as soon as we can and will inform you about the next steps.
How do I cancel my Order?
Do you offer free returns?
You can return any item non-sale items purchased on iyna.co.uk for UK & International customers within 7 working days from the delivery date with a full refund. Here’s how:
• Make sure the items are in the same condition you received them in, with all tags still attached. Any smell of perfume, damage or stain marks will void the return policy so please ensure the item has not been worn.
• Your will be required to post the package within 7 working days from the delivery date. You can either send your return by Royal Mail or choose a cheaper courier as an alternative. If you choose an alternative carrier then please ensure their is insurance that covers the value of the returned items in the event of theft or loss during delivery to our head office. We advice that customers use a Track & Trace service with the shipping carrier as in the event of loss you will be liable for the full value of the list item(s).
Send your returns to our outlet:
Iyna, 374 Leeds Road, Bradford, West Yorkshire BD3 9QX, United Kingdom
Your return will be accepted within 3 working days from the delivery date at our warehouse. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, iyna.co.uk will not be able to issue the refund and the package will be sent back to you.
Can I exchange my item for something else?
Yes of course! If you wish to request a different size and there is a difference in cost, we will cover the cost for you. However, if you wish to exchange your item for a higher priced product, you will need to pay the difference. Please visit the following page for detailed instructions on how to process your return:
How do I add or remove myself from your mailing list?
Please e-mail us on firstname.lastname@example.org with your request and we will endeavor to remove you from our mailing list on the very same day.
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