Frequently Asked Questions

How late in the day can I place my order?

You can place your order through iyna.co.uk at any time. Orders are processed and dispatched according to our standard delivery and fulfilment schedule.

For orders eligible for same-day dispatch, we aim to dispatch them on the same working day when placed before our applicable daily cut-off time.

When can I expect my order to arrive?

Delivery times depend on the delivery option selected at checkout and the destination of your order.

Once your order has been dispatched, you may receive tracking information where available.

If your order has not arrived within the stated delivery timeframe, please contact us at info@iyna.co.uk with your order number so that we can assist you.

Something from my order is missing. What should I do?

If any item is missing from your order, please contact us as soon as possible at info@iyna.co.uk.

Please include your order number, name, and details of the missing item. Our Customer Care team will review your order and advise you on the next steps.

How do I cancel my order?

If you wish to cancel your order, please contact us as soon as possible at info@iyna.co.uk with your order number and cancellation request.

Please note that once an order has been processed or dispatched, it may no longer be possible to cancel it. In such cases, you may need to follow our Exchange & Return Policy.

Do you offer free returns?

We do not currently offer free returns.

Eligible non-sale items purchased through iyna.co.uk may be returned by UK and international customers within 14 days of the delivery date, subject to the conditions below.

Return Conditions

Items must be returned in the same condition in which they were received.
All original tags, labels, and packaging must remain intact.
Items must not have been worn, washed, altered, damaged, stained, or marked.
Items must not have any perfume, fragrance, makeup, or other noticeable odours.
Items that do not meet these conditions may be refused and may not qualify for a refund.
Custom, altered, and made-to-measure items are not eligible for return or exchange.

How to Send Your Return

Your return package must be posted within 14 days of the delivery date.

You may return your package using Royal Mail or another reputable courier service.

If you choose an alternative courier, we strongly recommend selecting a tracked and insured delivery service that covers the full value of the returned items in case the package is lost, damaged, or stolen while in transit.

Customers are responsible for the return delivery costs and for ensuring that the returned package reaches us safely.

Return Address

IYNA
374 Leeds Rd
Bradford
BD3 9QX
United Kingdom

Once your return has been received at our warehouse, it will normally be inspected within 3 working days.

Eligible refunds will be processed after the returned item has been received and inspected.

Refunds will only be issued for items that are returned in accordance with our return conditions.

If a returned item does not meet the required conditions, we may be unable to issue a refund and the item may be returned to you.

A £5 handling charge per order applies to eligible returned and exchanged items. Original postage and return delivery charges are non-refundable.

For complete information, please refer to our Exchange & Return Policy.

Can I exchange my item for something else?

Yes, exchanges may be available for eligible items, subject to availability and our Exchange & Return Policy.

If you wish to exchange an item for a different size of the same product, we will assist you subject to availability.

If you wish to exchange your item for a higher-priced product, you will be required to pay the difference in price.

Please contact us at info@iyna.co.uk before sending your item back so that we can guide you through the exchange process and confirm availability.

Custom, altered, and made-to-measure items are not eligible for exchange.

How do I add or remove myself from your mailing list?

If you would like to subscribe to our mailing list, you can sign up through the newsletter subscription options available on iyna.co.uk.

If you no longer wish to receive marketing emails from us, you can unsubscribe by clicking the “Unsubscribe” link included in any marketing email.

Alternatively, you can contact us at info@iyna.co.uk with your request and we will assist you with your mailing preferences.